CANCELLATIONS

         

I ask for a minimum of 48-hours notice to cancel or reschedule an appointment to allow me to accommodate those on the cancellation list.  If you cancel in less than 48-hours, you will be asked to pay 50% of the services scheduled on or before your next booked appointment.

 

MISSED APPOINTMENTS

         If a clients fails to cancel their appointment and/or no-shows, they will be asked to pay 100% of the services scheduled on or before your next booked appointment.

SPECIAL CIRCUMSTANCES

Exceptions will be made on a case-by-case basis.  At my discretion, if I am able to fill your appointment, the fee may be waived.  Clients will be given 1 grace appointment a year for last-minute scheduling changes, cancellations or no-shows.

LATE ARRIVALS

         

Please note that if you are 15 minutes late for your appointment, we may have to reschedule your service if it cannot be completed in the remaining time frame.  All attempts to reschedule in a timely manner will be made.  If I do not hear from you 15 minutes into your scheduled appointment time, it is considered a no-show and will be treated as a missed appointment.  I  reserve the right to fill your appointment after 15 minutes if no contact is made.

REMINDERS

My system sends out reminders 3 days in advance, which gives you ample time to make changes to your appointment and be compliant with the cancellation policy.  It sends another one the day before the appointment, so you don’t forget.  A notice is sent when the appointment is originally booked and if there were changes made to the appointment, a notice is sent.  The system sends texts and emails (if I have your email address), that’s potentially 6 notifications for 1 appointment, if no changes were made.  My system will also tell me if the notices were sent out and if it was confirmed by clicking the link in the text or the button in the email.  I have done everything I can to make it foolproof for you not to get charged.

THANK YOU

         

I understand that emergencies happen and life comes up, these charges are not to punish you or to take advantage of the situation.  It’s to recoup the revenue that is lost by the missed appointment. I appreciate your continued love and support of my time and business each year!